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Executive – Service Provider Directory (SPD)

Posted on: 21/05/2026
Department: Service Provider Directory
Position type: Full Time
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Who we are

In 2015, Nayi Disha’s journey began with a core belief that family caregivers are the true changemakers in the lives of their children. For the past 10 years, we have been focused on building a thriving and evolving community and ecosystem where parents and caregivers are well-informed, guided and supported.

Our work tells the story of thousands of caregivers who have found strength, support, and solidarity in moments of confusion and isolation. It’s the story of children and adults with intellectual and developmental disabilities (IDDs) whom we aim to keep empowering with better access to services, verified information, and awareness of their rights. It’s also the story of communities coming together, supporting each other and of professionals guiding with empathy and their expertise, and of ecosystems slowly becoming more inclusive.

Why work with US

To provide hope and support to parents as primary caregivers of children touched by autism, down syndrome and other developmental disabilities.

To build an evolving ecosystem and a strong interactive community of all stakeholders including health and education providers, non-governmental organizations, and other families.

To drive the reach countrywide through the power of digital technology and innovation, in an understood language

About Nayi Disha

Nayi Disha is a progressive non-profit that leverages technology and works as a lifelong partner for families affected by Autism and other developmental disabilities. Since our inception in 2015, we have established ourselves as a credible resource for families and reached over 9,00,000 people across the country. With (IDD), building a strong growing community of 70,000+ families. Visit our mobile-first multi-lingual platform for more information. We have an exciting journey ahead at Nayi Disha and a  vibrant, committed, and enthusiastic team with a supportive work culture

Job Purpose

The Executive – Service Provider Directory (SPD) will support the onboarding, verification, and engagement of service providers across Nayi Disha’s national directory. The role involves outreach, coordination, provider communication, profile verification, and maintaining accurate records to ensure families can access reliable support services across India.

The individual will work closely with internal teams and service providers, helping strengthen the provider network across therapists, educators, hospitals, NGOs, schools, therapy centres, and other stakeholders supporting individuals with IDD.

Preferred Joining Timeline – Immediate joiners preferred / within 30 days

Job Description

1. Provider Outreach & Registration

  • Reach out to service providers through calls, emails, WhatsApp, and networking activities.
  • Support onboarding and registration of new providers on the directory platform.
  • Assist in expanding the provider network across different regions, including Tier 2 and Tier 3 cities.
  • Follow up with providers for profile completion and required documentation.

2. Quality Check (QC) & Verification

  • Support verification and quality check processes for provider profiles.
  • Review provider information and coordinate updates or corrections when required.
  • Ensure provider details and records are accurate and up to date.
  • Maintain quality standards while reviewing profiles and provider information.

3. Stakeholder Engagement & Relationship Management

  • Build and maintain positive relationships with service providers and stakeholders.
  • Coordinate regular communication through calls, emails, meetings, and WhatsApp groups.
  • Support awareness and implementation of organizational policies during provider interactions.
  • Assist in responding to provider queries and follow-ups in a timely manner.

5. Events, Networking & Community Building

  • Support planning and coordination of networking initiatives, webinars, Meet & Greet sessions, and awareness events.
  • Coordinate with internal teams for outreach campaigns and community engagement activities.
  • Assist in maintaining participation records, feedback, and event documentation.

6. Reporting & Documentation

  • Maintain trackers, databases, and activity reports related to provider registrations and outreach.
  • Prepare monthly updates and support documentation processes.
  • Assist in collecting parent feedback, testimonials, surveys, and impact stories.

Desired Profile

Knowledge

  • Bachelor’s degree in any discipline.
  • Candidates from Psychology, Social Work, Healthcare, Education, or related backgrounds will be preferred.

Specific Skills

  • Strong communication and interpersonal skills.
  • Good coordination and follow-up abilities.
  • Attention to detail and organizational skills.
  • Comfortable interacting with stakeholders through calls, emails, and online platforms.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Basic proficiency in MS Office and Google Workspace preferred

Experience

  • 1–2 years of experience in coordination, outreach, operations, customer support, or stakeholder engagement preferred.
  • Prior experience in nonprofit, social impact, startup, healthcare, disability, or education sectors is preferred.
  • Freshers with strong communication and coordination skills may also apply.

Languages – Hindi, English, Telugu (preferred)

If you are passionate about making a difference and driving organizational success through HR excellence, we would love to hear from you!

Apply today by sending your resume to hr@nayi-disha.org.

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