Team Lead – Service Provider Directory (SPD)

About Nayi Disha

Nayi Disha is a progressive non-profit that leverages technology and works as a lifelong partner for families affected by Autism and other developmental disabilities. Since our inception in 2015, we have established ourselves as a credible resource for families and reached over 9,00,000 people across the country. With (IDD), building a strong growing community of 70,000+ families. Visit our mobile-first multi-lingual platform for more information. We have an exciting journey ahead at Nayi Disha and a  vibrant, committed, and enthusiastic team with a supportive work culture

Job Purpose

The Team Lead – Service Provider Directory (SPD) will lead and strengthen Nayi Disha’s nationwide network of doctors, therapists, educators, hospitals, NGOs, schools, therapy centres, and other professionals supporting individuals with Intellectual and Developmental Disabilities (IDD).

The role involves team leadership, provider outreach, stakeholder engagement, quality assurance, and network expansion to ensure the directory remains accurate, verified, and accessible for families across India.

The individual will play a key role in expanding the provider ecosystem, especially across Tier 2 and Tier 3 cities, while maintaining high standards of verification, communication, and relationship management.

Job Description

1. Team Management & Operations

• Lead and manage the day-to-day operations of the SPD team.
• Develop annual work plans, monthly targets, activity trackers, and execution plans.
• Monitor team performance and ensure timely achievement of goals.

2. Provider Registration & Outreach

• Drive onboarding and registration of new service providers through outreach, parent networks, and stakeholder engagement.
• Achieve monthly provider registration targets across regions.
• Expand the provider network across therapists, educators, hospitals, NGOs, schools, therapy centres, and related stakeholders.
• Lead outreach initiatives in Tier 2 and Tier 3 cities to improve accessibility for families.

3. Quality Check (QC) & Verification

• Conduct regular quality checks and provider verification processes to ensure profile authenticity and accuracy.
• Review, verify, approve, and publish provider profiles and reviews on the Nayi Disha Directory.
• Coordinate with providers for documentation, profile updates, corrections, and follow-ups.
• Ensure adherence to organizational guidelines, quality standards, and ethical practices.

4. Stakeholder Engagement & Relationship Management

• Build and maintain strong relationships with service providers and professionals across regions.
• Maintain regular communication with stakeholders through calls, emails, meetings, and WhatsApp groups.
• Support implementation and awareness of organizational policies, including the Open Door Policy (ODP) and Child Protection Policy (CPP).
• Represent Nayi Disha at healthcare, education, and community events.

5. Events, Networking & Community Building

• Plan and coordinate networking initiatives such as TheraMeet sessions, webinars, Meet & Greet events, and awareness programs.
• Collaborate with internal teams on outreach campaigns, partnerships, and event execution.

6. Reporting & Documentation

• Prepare monthly, quarterly, and annual reports on registrations, outreach activities, quality checks, stakeholder engagement, and team performance.
• Support the collection of parent feedback, testimonials, surveys, and impact stories.

Desired Profile

Knowledge

• Bachelor’s or Master’s degree in any field, preferably if from phycology background
• Candidates from Psychology, Social Work, Healthcare, Education, or related backgrounds will be preferred.
• Prior experience in managing teams, outreach activities, or community engagement initiatives will be an added advantage.

Specific Skills

• Strong communication and relationship management skills.
• Ability to lead teams and manage multiple projects simultaneously.
• Attention to detail and ability to maintain quality standards.
• Ability to work independently and collaboratively in a fast-paced environment.

Experience

• 4–7 years of experience in program coordination, stakeholder management, outreach, or team management.
• Prior experience in nonprofit, social impact, startup, healthcare, disability, or education sectors is preferred.
• Experience managing teams or community engagement initiatives will be an added advantage.

If you are passionate about making a difference and driving organizational success through HR excellence, we would love to hear from you!

Apply today by sending your resume to hr@nayi-disha.org.