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Helpline Counsellor – Marathi 

Posted on: 06/01/2026
Department: Helpline
Position type: Full time

Who we are

In 2015, Nayi Disha’s journey began with a core belief that family caregivers are the true changemakers in the lives of their children. For the past 10 years, we have been focused on building a thriving and evolving community and ecosystem where parents and caregivers are well-informed, guided and supported.

Our work tells the story of thousands of caregivers who have found strength, support, and solidarity in moments of confusion and isolation. It’s the story of children and adults with intellectual and developmental disabilities (IDDs) whom we aim to keep empowering with better access to services, verified information, and awareness of their rights. It’s also the story of communities coming together, supporting each other and of professionals guiding with empathy and their expertise, and of ecosystems slowly becoming more inclusive.

Why work with US

ऑटिज़म, डाउन सिंड्रोम और अन्य विकासात्मक विकलांगताओं से प्रभावित बच्चों के माता-पिता को उम्मीद और सहयोग देना, जो उनकी प्राथमिक देखभाल करते हैं।

स्वास्थ्य और शिक्षा क्षेत्र के लोग, एनजीओ और अन्य परिवार आपस में जुड़कर एक मजबूत और विकसित इकोसिस्टम बनाना जिससे एक सक्रिय समुदाय बना सकें।

डिजिटल तकनीक और नई खोज के ज़रिए, पूरे देश में सरल और समझ में आने वाली भाषा में जानकारी पहुँचाना।

Are you a special educator or a counsellor with a deep understanding of developmental disabilities and

passionate about inclusion? If yes, then this is your chance to work with an award-winning, technology-
enabled, non-profit organisation in Hyderabad with high-impact initiatives.

Please read through and if this opportunity excites you, send your resume to hr@nayi-disha.org or call Nidhi at 9966287868

Job Purpose
Nayi Disha Helpline receives queries from across the country with families from different walks of life
over the phone, WhatsApp and other channels. We are seeking passionate individuals who are fluent
in Marathi to join our growing Helpline team. We are looking for an empathetic individual with an
understanding of the challenges caregivers and children with disabilities face and keen to provide
support to make their journey easier.

Job Description

Helpline counselling:

  • Handle queries on our various Helpline channels including phone, WhatsApp and other platforms
  • Lead with empathy and provide a safe space for families to share their concerns
  • Make a sincere effort to counsel caregivers on queries about their child’s condition, therapies and provide appropriate support for their child
  • Counsel caregivers on other factors such as burnout, caregiver stress, relationship management
  • Work closely with the Helpline lead and ensure appropriate documentation of the queries
  • Collate, store, and manage helpline data for easy access and retrieval
  • Conduct Parent Support group meets/Training webinars
  • Work with your team lead to identify topics and requirements of the target audience i.e parent communities
  • Identify, plan and engage with subject-matter experts/Partner NGOs and invite them to participate in training our target audience.
  • Facilitate workshops, parent training programs
  • Facilitating online and in-person support group meetings and provide a safe space for families to share their concerns
  • Moderate WhatsApp parent support groups and answer ongoing queries and trigger
  • conversations
  • Document and maintain data derived from webinar and support group sessions
  • Engage and lead target audience surveys or focus group discussions to understand the
    impactof information resources available on the website for internal monitoring and
    improvement.
    Content Editing:
  • Participate in creating informative articles in various formats as posters, booklets etc in
    Marathi
  • Review articles
  • Review translation ( Marathi)

    Desired Profile
    Knowledge:
  • Bachelors/Masters in special education
  • Bachelors/Masters in psychology

    Specific Skills
  • Empathy, counselling skills and ability to be a listener.
  • Good oral and written communication
  • Skills (Marathi & English). Ability to converse with caregivers on sensitive topics related to their child’s health and disability.
  • Ability to maintain the confidentiality of all business information including parent data and respect their privacy
  • Strong computer skills (i.e. Excel, Word, WhatsApp)
  • Ability to set priorities, multi-task
  • A self-starter with ability to organize and detail-oriented

    Experience
  • 1-2 years of counselling experience
  • OR
  • 1-2 experience of working in the Intellectual and Developmental Disabilities domain is desirable

    Language: English, Marathi and Hindi is a must and additional local languages like Telugu would be added advantage

    स्थान: WFH/Virtual

    Travel: Ocassional
हिन्दी