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Counselor – Parent Community Engagement

Posted on: 06/01/2026
Department: Helpline
Position type: Full time

Who we are

In 2015, Nayi Disha’s journey began with a core belief that family caregivers are the true changemakers in the lives of their children. For the past 10 years, we have been focused on building a thriving and evolving community and ecosystem where parents and caregivers are well-informed, guided and supported.

Our work tells the story of thousands of caregivers who have found strength, support, and solidarity in moments of confusion and isolation. It’s the story of children and adults with intellectual and developmental disabilities (IDDs) whom we aim to keep empowering with better access to services, verified information, and awareness of their rights. It’s also the story of communities coming together, supporting each other and of professionals guiding with empathy and their expertise, and of ecosystems slowly becoming more inclusive.

Why work with US

ऑटिज़म, डाउन सिंड्रोम और अन्य विकासात्मक विकलांगताओं से प्रभावित बच्चों के माता-पिता को उम्मीद और सहयोग देना, जो उनकी प्राथमिक देखभाल करते हैं।

स्वास्थ्य और शिक्षा क्षेत्र के लोग, एनजीओ और अन्य परिवार आपस में जुड़कर एक मजबूत और विकसित इकोसिस्टम बनाना जिससे एक सक्रिय समुदाय बना सकें।

डिजिटल तकनीक और नई खोज के ज़रिए, पूरे देश में सरल और समझ में आने वाली भाषा में जानकारी पहुँचाना।

Job Purpose
As a Counsellor, you will play a key role in building and nurturing our virtual parent community, especially through WhatsApp support groups and outreach programs. You will provide emotional support, conduct group counselling, and drive engagement among parents of children with intellectual and developmental disabilities (IDD). You will also work closely with other teams to coordinate events and activities that support caregivers, particularly in Hindi-speaking regions.

Job Description

Language Preference – Hindi and English (Marathi and Telugu is an added advantage)
Key Responsibilities
Parent Support and Counseling

  • Conduct virtual and in-person Support Group meetings, creating a safe, empathetic space for caregivers.
  • Provide group counseling and guidance on managing the emotional and psychological aspects of caregiving.
  • OIer one-on-one support on parenting, government schemes, and therapy-related concerns.
  • Moderate WhatsApp parent communities, respond to ongoing queries, and initiate meaningful discussions.
  • Document all interactions, insights, and impact systematically for internal use. Community Engagement & Outreach
  • Drive community-building eIorts in Hindi-speaking regions and underserved areas.
  • Coordinate with the outreach team to identify community needs and deliver appropriate programs (e.g., CBR, Saksham).
  • Participate in awareness and capacity-building events and assist in monitoring and evaluation activities.

    Inter-team Coordination
  • Collaborate with content, outreach, and parent training teams to co-create relevant materials and support sessions.
  • Assist in identifying key themes, planning activities, and scheduling support events. Digital Content (Hindi,Marathi and Telugu)
  • Support the review and development of Hindi-language content for ease and clarity.
  • • Provide suggestions based on field insights to improve relevance and accessibility.

Knowledge
Master’s degree in Psychology (Clinical, Counseling, or Social Psychology preferred).

Specific Skills
Prior experience with virtual community management (e.g., WhatsApp groups) is a strong advantage.
Familiarity with the social and emotional challenges faced by caregivers of children with IDD.
Experience working in the disability domain will be an added advantage.

Experience
3-4 years of experience in counseling, community work, or working with families of individuals with disabilities.

If this excites you, come be part of our growing organisation to do social good at scale, send your resume at hr@nayi-disha.org

हिन्दी